2nd Line Support Engineer -2nd line Service Desk Analyst – IT Service Desk Analyst- Cloud Infrastructure Support – Cloud 2nd Line Support Engineer -Windows Server, Windows 7/10, Office 365, Active Directory, Exchange, SCCM, ServiceNow – Public Cloud – Azure – Intune – £30,000 – £32,000 + Bonus + Excellent training + Benefits -Hybrid working – WFH 4 days a week and 1 day in office based close to Guildford Surrey.

My client is looking for an enthusiastic 2nd Line Support Engineer – Service Desk Analyst to join a team that provides remote support to customers via remote technologies and telephone support for all desktops, laptops, and mobile devices.

The key responsibilities for this 2nd Line Azure Support Engineer- 2nd line Service Desk Analyst –

  • Initial point of escalation for Level 1 engineers,
  • Provide end-user support via remote technologies and telephone support
  • Technical support for all endpoints, desktops; laptops, and mobile devices.
  • Effective and efficient ticket management, ensuring regular status updates are visible in both internal and customer-facing
  • Ensuring SLAs and OLAs are managed and met
  • Working as a team to ensure all tickets are owned and progressed through their lifecycle to a prompt resolution and agreed on customer closure, ensuring timely escalation to 3rd line as/when necessary

Key Skills

  • Working in a Service Desk environment – 2nd Line Support Engineer
  • Experience in working for a Managed Service Provider (MSP) or an IT Supplier
  • ITIL Certified
  • Proven experience in supporting Microsoft 365 and Modern Workplace applications and technologies, Exchange Online; Teams; OneDrive, SharePoint, and Defender, Windows OS
  • Microsoft Intune Endpoint Management and Autopilot builds
  • Hardware fault diagnosis
  • Active Directory Users and Computer administration
  • Public Cloud (Azure)
  • Azure AD including MFA
  • Experience of using ServiceNow
  • Office 365 Admin Centre

Advantageous / Desirable skills are any experience with Microsoft SCCM, Experience with proxy technologies (Forcepoint/Mimecast), Understanding of basic networking principles (TCP/IP, etc), Understanding of ITIL operations module (Incident management, request fulfilment, and problem management), Understanding of ISO 27001 principles, Understanding of GDPR principles, Microsoft MCSA/MCSE certified.

My client is offering a hybrid working environment 4 days WFH and 1 day office Eventhough my client is offering remote working they are looking for someone within easy commutable distance to their office in Godalming, Surrey and is offering a salary of between £30,000 – £32,000 + Bonus + Great Training programme + Benefits + Great Career potential

If you are an experienced 2nd Line Azure Support Engineer – 2nd line IT Service Desk Engineer who has the above skills then please apply now

Job Information

Job Reference: 13974/007_1655738798
Salary: £30000 - £32000 per annum + Training + Bens
Salary From: £
Salary To: £
Job Locations: Godalming, Surrey
Job Types: Permanent

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